We aim to restock every week, but restock dates vary depending on product availability.
How can I find out about restocks?
Restock information will always be posted on MIC Collection social channels (@shopmiccollection).
Can I sharpen the lip liner pencil that comes with Matte Liquid Lipstick lip kits?
Yes! The Lip Liner sharpens easily in most standard sized sharpeners - just make sure your sharpener is not dull!
How many items can I buy in one purchase?
Orders are Unlimited! you can purchase as much as you want.
I placed an order. When will my package arrive?
In compliance with local officials, we have begun shipping orders again! Processing times are currently delayed but we’ll make sure to notify you ASAP when your order ships. Our top priority is the health and safety of our employees and customers, so we completely redesigned our fulfillment center to comply with state-recommended social distancing and PPE guidelines. What does this mean for you?
Processing times will be delayed. We’ll make sure to notify you ASAP when your order ships. We truly appreciate your patience and understanding and thank you so much for your support!
What method is used for shipping?
All packages are shipped via USPS.
How can I get in touch with your customer service team?
I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours. Please note that this time frame may be extended during and immediately after launches.
Do you offer returns?
All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, MIC Collection reserves the right to refuse all returns. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.
I am an international customer (outside USA.) Do I have to pay customs and taxes?
All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by MIC Collection. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Why do you no longer ship to Turkey?
Unfortunately, Turkey has placed a ban on the import of all cosmetic products, so we are now unable to ship our products to Turkey.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at shopmiccollection@gmail.com with your inquiry.
Do I need to set up an account to place an order?
No, but by setting up an account, you become a MIC Collection VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.
Do you ever do giveaways?
Yes, we run official giveaways on https://www.miccollection.com, @christellasincere Instagram and on MIC Collection social channels (@shopmiccollection).
Can I change my order once I've placed it?'
No, once you place an order it is final.
I've forgotten my password. What should I do?
To reset your password, go to https://www.miccollection.com and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal.
Do you offer discounts and promotion?
Yes from time to time we offer discounts and promotions. Sign up for our email to receive news on special offers.
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